Cookie Policy

Cookies are small text files that a website places on your device when you visit it. They allow the site to remember your actions and preferences (such as login, language, region, and display settings) over a period of time, so you do not have to keep re-entering them whenever you come back or browse from one page to another.

Aurex Hosting uses cookies and similar tracking technologies to operate our website, keep your account secure, remember your preferences, analyse how visitors interact with our pages, improve performance, and deliver relevant content. Cookies help us provide a faster, safer, and more personalised hosting experience.

We use several categories of cookies. Strictly necessary cookies are required for core functions such as authentication, billing checkout, and security. Performance cookies help us understand how our pages perform so we can optimise loading speed and uptime. Functional cookies remember your choices like currency (LKR or USD) and dashboard layout. Analytics cookies, including Google Analytics, give us aggregated insight into traffic patterns. Marketing cookies may be set by advertising partners to measure campaign effectiveness.

Some cookies on our site are placed by trusted third parties. These include payment processors used at checkout, live chat and helpdesk providers, content delivery and DDoS protection networks, and analytics platforms. These third parties operate under their own privacy and cookie policies, and we recommend reviewing them if you want to understand how they handle your data.

Cookies on our site are either session cookies or persistent cookies. Session cookies are temporary and are removed automatically when you close your browser. Persistent cookies remain on your device for a set period (or until you delete them manually) and are used to remember preferences and recognise returning visitors across multiple sessions.

You have full control over the cookies stored in your browser. Most browsers let you view, block, or delete cookies through their settings menu. You can choose to accept only necessary cookies or refuse all of them, but please note that disabling essential cookies may prevent parts of the Aurex Hosting platform (such as login or checkout) from working correctly.

Some browsers send a Do Not Track (DNT) request to websites. Because there is no widely accepted industry standard for how DNT signals should be handled, our site currently does not respond differently when a DNT signal is detected. You can still manage tracking by using the cookie controls in your browser.

You may withdraw consent for non-essential cookies at any time by adjusting your browser settings or by clearing the cookies stored for our domain. Withdrawal will not affect the lawfulness of any processing carried out before your withdrawal, and it does not apply to strictly necessary cookies required to deliver the service you requested.

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or the services we provide. Any updates will be posted on this page with a revised 'Last Updated' date. We encourage you to revisit this page periodically so you stay informed about how we use cookies.

If you have any questions about our use of cookies or want to exercise your rights, please contact our support team via the helpdesk or write to us at our official email address. We will respond to your enquiry as soon as reasonably possible.